Learn how you can shop and pay online and collect in-store.
How can I return my Click & Collect order?+
You can return your products in two easy ways. Request a return online 1. Go to Order History in My Account, select the products you want to ret...
Can I choose any store?+
It depends on the products in your basket. Here’s how it works: - If all the products in the basket are from the same brand, then the pick-up options...
When will I be able to collect my order from the store?+
Once the order is delivered to the store, you will be notified via SMS & email to visit the store and collect the product.
I haven’t received an email or SMS to confirm my order has arrived, what do I do?+
If you haven't received an email or SMS, please contact us between 10:00 AM and 10:00 PM, 7 days a week.
Where do I pick-up my order in store?+
Each store has a dedicated area for collections and has signs which direct you to the collection point. Alternatively, any of our staff will be happy...
What time shall I pick up my order?+
Once you get your SMS and email confirmation, you can visit to your chosen store as per the store opening timings. Please check the opening times of...
How long will you hold my order?+
We’ll hold your order in store for 14 days, after which we’ll initiate your returns and process your refund. If you've paid by card, wallet or NetBank...
Can someone else collect on my behalf?+
Yes, that’s not a problem. However, they will need to bring: The confirmation email or the text message you receive for the order confirmation along w...
What do I need to bring to collect my order?+
You need to bring the following with you to collect your order: Your confirmation email or the text message you receive for the order confirmation alo...
How will I know when my Click & Collect order is ready?+
We'll send you an email as well as a SMS when your order is ready for pick up, confirming your chosen store and all of the details needed to make your...
Can I cancel my order?+
You can cancel your order in the following ways: - Go to ‘My Account’ on our website to initiate cancellation yourself. If home delivery order and its...
How can I pay for my Click & Collect order?+
Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Debit or Credit card, NetBanking, Wallets, Credit Not...
Can I change my chosen store after I placed an order using Click & Collect?+
Unfortunately, you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your...
Which store will my order go to?+
When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order. The name of your...
How much does it cost to avail the click and collect service?+
Click & Collect service is complete free of charge.
How do I place an order for Click & Collect?+
Here’s what you need to do to place a Click & Collect order: Find the products you want to buy by searching for them or by browsing our catalogue. Add...
Do I get any additional benefit by placing a Click & Collect order?+
Yes, you'll enjoy an get additional discount on any in-store purchase on the day of pickup. Simply ask the Click & Collect Store Executive for your di...
How does Click & Collect work?+
Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on our website, select one of our participat...