You can return your products in two easy ways.
Request a return online
1. Go to Order History in My Account, select the products you want to return and place a return request.
2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
3. We’ll check your returns and credit your refund to your card, bank account or wallet within 2-7 business days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Refund voucher.
Return to Store
1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store, where an authorized staff member will take your package.
2. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, or a refund to My Credit in your account if you're a registered user. If you’ve paid by card/ wallet, you can receive a refund to your card/ wallet.