Gift Card
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Where can I redeem my gift card?
Gift Cards are redeemable at Lifestyle, Home Centre stores and at select Max and Melange stores in India.
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How I can check my card balance?
For balance enquiry and validity of Max gift cards/Lifestyle gift cards, SMS MFBAL<space>16 digit card number to 56767 or In Max stores on request to the Cashier at the POS terminal or executive at the TIC desk, customer can know the balance available in the Gift Card.
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What can I do in case I lose my Gift Card?
Customer who has lost the card approaches customer desk, CSD should enquire whether the customer has got the card from company or they have purchased or gifted by somebody.
Head Cashier / LMR desk to verify the card number and the status on available balance on the card through Balance enquiry check available on the POS.
If the customer got the card from any Company to be directed to company only.
If the customer is retail customer if he is having invoice for purchase and name , mobile no. is mentioned in the invoice then, the customer can send mail directly to Store Mail ID along with the invoice for blocking. Store representative will take that mail from the customer along with the photo id .
In case the customer is not having invoice, LMR / Head Cashier should take mail from customer with the photo Id of the purchaser + the Photo ID current card holder , And with the approval of store manager , head cashier can check CRM base on mobile no. and confirm if the customer has billed that particular card or not and get the invoice soft copy from the IT .
Process given above is only for active Retail gift cards. No requests to be entertained in case gift card is redeemed already.
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How many Gift Cards I can redeem on same transaction?
You can redeem multiple gift cards in a single transaction.
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Can I redeem the value of the Gift Card in part?
Gift Card can be redeemed for part value.
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How will the amount be refunded for the returned items, which were paid for with a Gift Card?
If you return an item bought online with a gift card, you will receive the value of the returned item in the form of vouchers (Credit note).
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Can the Gift Card be blocked?
Based on producing of required documents from customer and if it matches our records, it can be blocked.
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My Gift Card is damaged / defaced. What do I do?
Card damage/Defaced/not read on bar code is faulty cards. In this case Store has to collect the faulty card from the customer and inform the customer Card shall be replaced along with balance if any. Post this store has to send the faulty card details through mail to HO Finance with new card number for balance transfer and HO Finance will do the balance transfer if any and confirm the store to replace the same to the customer.
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What is the maximum and minimum value on the Gift Card?
The Gift Card is activated upon loading a minimum value of Rs.500. The maximum denomination per card is limited to Rs. 10,000. If the first time Gift Card Issue value is less than Rs.500/-, then an amount of Rs.10 will be charged extra to customer towards card cost.
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What’s the validity of a Gift Card?
Gift Cards are valid for one year from the date of issue.
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How do I recharge the card?
Gift cards cannot be recharged and are for one-time use only.
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Can I earn reward points for purchase of Gift Card?
Reward points can be earned only on redemption of Gift Card as per Landmark Rewards Policy.
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Can the Gift Card be exchanged for cash?
No, Gift Cards cannot be exchanged for cash.
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Gift Card Terms & Conditions
Max Gift Card/Lifestyle Gift Card is issued by QwikCilver Solutions Private Limited.
Gift Cards are redeemable at Lifestyle, Home Centre stores and at select Max and Melange stores in India.
Gift Cards are valid for one year from the date of issue and can be used for multiple purchases until balance on the card is exhausted.
For balance enquiry and validity of Max gift cards/Lifestyle gift cards, SMS MFBAL<space>16 digit card number to 56767 or In Max stores on request to the Cashier at the POS terminal or executive at the TIC desk, customer can know the balance available in the Gift Card.
QwikCilver, Lifestyle International Pvt. Ltd or their affiliates are not responsible if this gift card is lost, stolen, destroyed or used without permission.
Any dispute shall be referred to Lifestyle International Pvt. Ltd & the decision of the company shall be final & subject to Bangalore jurisdiction.
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Where I can’t redeem my gift card?
Gift Cards are not redeemable for online purchases at MaxFashion.com, LifestyleStores.com and HomeCentre.com.
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